+91 96242 92003 orders@superbread.in
Freshly baked bread and bakery products in Bapunagar, Ahmedabad

PRIVACY POLICY

SUPER BREAD respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use and share it, and the choices available to you when you visit our website, contact us, place an order, or use our products and services.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact details, such as your name, phone number, email address, and delivery or billing address.
  • Order details, such as products purchased, quantities, order notes, delivery preferences, and transaction status.
  • Payment-related information, such as payment confirmation, transaction reference, and billing details. Online payments may be processed by third-party payment providers; we do not intend to store full card or banking credentials on our own systems.
  • Communications you send us, including enquiries, feedback, complaints, and customer-service messages.
  • Technical and usage information, such as IP address, browser or device type, pages visited, and basic website activity, where collected through cookies or similar technologies.

2. How We Use Your Information

We may use information for purposes including:

  • Receiving, confirming, preparing, processing, and delivering orders.
  • Contacting you about an order, delivery, product enquiry, or service request.
  • Processing payments, refunds, cancellations, and customer support requests.
  • Improving our products, website, customer experience, and business operations.
  • Sending offers, updates, or promotional messages where permitted by law and, when required, with your consent. You can ask us to stop promotional communications.
  • Preventing fraud, protecting our website and customers, maintaining records, and meeting legal or regulatory obligations.

3. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential functions, remember preferences, understand website usage, and improve performance. You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

4. When We Share Information

We do not sell your personal information. We may share relevant information only when reasonably needed with service providers who help us operate our business, such as delivery partners, payment processors, website or hosting providers, customer-support tools, and professional advisers. We may also disclose information where required by law, to respond to lawful requests, to protect rights and safety, or in connection with a business restructuring. Service providers are expected to handle information appropriately.

5. Payments and Third-Party Services

If you make a payment through a third-party payment service, that provider may collect and process your payment information under its own privacy policy and terms. Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices of services we do not operate, so please review their policies before providing information.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer service, accounting, dispute resolution, security, and legal compliance. Retention periods may vary depending on the type of information and applicable requirements.

7. Data Security

We use reasonable administrative, technical, and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. However, no website, network, or electronic storage method can be guaranteed to be completely secure.

8. Your Choices and Requests

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information we hold about you, or to withdraw consent where processing is based on consent. We may need to verify your identity before acting on a request and may retain certain information where required or permitted by law. You may opt out of promotional messages by following the instructions in the message or contacting us.

9. Contact Us

For privacy-related questions or requests, please contact SUPER BREAD using the details below: